Q. Why is the refurbishment taking place?

The plant which operates the current Vapour area is reaching the end of its useful life i.e. the plant to the small steam room has been out of action since 2008 and is beyond repair. There is also a need for the area to comply with and be managed in accordance with current health and safety legislation.
The area itself is very old and tired and is in need of rejuvenation and remodelling. The customer and non customer feedback is that it could be greatly improved and that it does not currently meet expectations.
To summarise, due to the mechanical and operational issues, this is an opportunity to provide a new, contemporary Spa experience to attract a much wider range of customers whilst continuing to provide the steam provision for the existing clientele.

Q. Why is the plunge being removed?

The customer consultation which took place indicated that a minority of customers use the plunge pool and many have requested the addition of a Jacuzzi. The benefits of the plunge experience will be partly accommodated by a new ‘bucket shower’. Whilst it is appreciated that this is not the same for those who enjoy the plunge, it is believed to be a fair compromise and will be more in keeping with current health and safety guidance and legislation.

Q. Will there still be single sex sessions?

Yes, plus some mixed sessions

Q. What will the opening times be?

We are currently seeking advice and consulting other spas and it is our intention to publicise and communicate the new opening times prior to the opening.

Q. What will the price be?

The session prices with towel hire will be £9.50 for adults and £4.50 for OAP’s. The price without towels will be £5.80.

Ladies Recreation will be £5.50 without towels or £9.50 with towels provided.

In addition we intend to operate day spa packages to encourage more users which will incorporate a beauty treatment and allow longer access to the Spa facilities.

Q. Will there be towels?

Yes, there will be towels available for hire, however customers will be able to use their own towels in the Spa.

Q. Will there be food and drink available?

Yes, in the new Spa Café which will offer more healthy options.

Q. Will there still be Ladies Recreation sessions?

Yes

Q. Why are there three changing rooms on the plan?

There are separate men’s, women’s and a disabled changing areas, however on single sex sessions, all the changing rooms will cater for that particular session.

Q. What is the therapy pool on the plan?

This is a Jacuzzi.

Q. What is an experience shower?

A shower which allows for different water flow dependent upon which button the customer presses, i.e. tropical, monsoon etc

Q. What is an aroma room?

A steam room with essences.

Q. What treatments will be offered in the therapy rooms?

A. The existing health and beauty studio will provide treatments in the new rooms. They will offer the full range of beauty therapy and will be able to offer new body treatments in addition to the current range.

Q. What is happening in the reception area?

The reception area is being modernised and remodelled to provide access and egress both from the high street and rear car park. The aim is to improve communication by having a central desk which is more welcoming to customers. There will also be new entrance systems which will help to better control the access to areas within the building for paying customers and members.